Obtain information from insured or designated persons for purpose of settling claim with insurance carrier. Job Description Claims Assistant. Short Description: Obtain information from insured or designated persons for purpose of settling claim with insurance carrier.
Prepare insurance claim forms or related documents and review them for completeness. Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data. Post or attach information to claim file. Pay small claims. Transmit claims for payment or further investigation. Contact insured or other involved persons to obtain missing information. Calculate amount of claim.
Apply insurance rating systems. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. This can entail reviewing bills, providing requested information to the insured or dealing with outside vendors to help match customers with the right company.
It is recommended that applicants have experience with basic computer programs such as the Microsoft Office Suite, which features programs like Microsoft Word and Microsoft Excel. Experience with Excel is particularly valuable, as that program is a spreadsheet-based platform frequently used for clerical duties. Candidates also should be comfortable using new and unfamiliar applications, as many companies use specific claims processing software.
Potential claims assistance professionals also should have strong typing skills for data entry. Candidates for claims assistance positions should be comfortable working in a fast-paced environment where they may be asked to perform many different tasks throughout the course of a workday. They also must possess strong organizational skills, as well as an attention to detail. Since claims assistance professionals are often responsible for both the opening and final processing of claims, it is important that they pay close attention to their work and perform it in a diligent manner.
They must have an ability to communicate clearly, as they may be tasked with talking on the phone to customers about potential issues they may have with their claims.
Harlow Keith has been involved in the human resources sector since He founded a human resources training company and has written several published articles. Harlow became interested in his field at the tender age of 15 while editing his father's resume. By Harlow Keith.
0コメント